How to Request Support from LyntonWeb


Requesting support from LyntonWeb is quick and simple.  There are also several support options available including submitting tickets and the LyntonWeb Knowledge Base.


The easiest way to get support is to go to https://support.integratehubspot.com


You will reach the support portal and will be able to login on the left or create an account on the right.  If you have forgotten your password, click the “Forgot your password” link to the left of the login button.



Once you login, you will be directed to the Knowledge base where you can find helpful articles that may help answer your question. Simply click the Solutions tab at the top to return to the knowledge base.  You can search for answers by using the search bar at the top.  It will pull up articles that match key words in your search terms to assist you.



You can check status of your tickets by clicking the Check ticket status link to the right of the search bar. You may also create a new support ticket by clicking the New support ticket link to the right of the search button.

 



To submit a ticket


Click the Submit a new ticket link as above.


You will see the above screen.  Please fill in the information and attach any relevant files, enter your details, then click submit.  When you submit a ticket, you will receive an email with a link to the ticket status page.

 

 

Check ticket status

To check the status of an existing ticket – click the Check ticket status link.


Here you see the list of tickets you have open or pending.  You can select other views using the arrow next to the view name.


You can also update a ticket by replying to the email received regarding this ticket.  Please keep the subject line in tact as well as the URL to the ticket in the body of the email – this keeps the thread progressing and will add the email response to the proper ticket.



If you click on the ticket’s title you will go to that ticket’s page where you can update it and view status. Using the buttons on the right you can reply, add people to the ticket or mark it as closed.


As support agents respond, you will be notified by email.  You can also reopen a ticket that has been closed by replying to ticket via the portal or via the email you received when a ticket has been closed.


How to request specific actions

In order to minimize back and forth between support and the customer we ask that you provide as much information as possible.  This can greatly reduce the time to resolution.  Below you will find common requests and what we need to be able to complete these tasks efficiently.


Additional field mappings

Please send a list of the field name in HS and the field name in your CRM.  As there can be many similar fields or fields that use internal abbreviations, we will need internal field names to make sure we are mapping the correct things.  


We also need to know:

If you want them mapped for leads or contacts or both?


If you want them mapped on lead/contact update or create or both?


And what direction you want them mapped - CRM to HS, HS to CRM or both?


It is also very helpful to know what type of field it is on both sides - dropdown, checkbox, radio button, multi-select, etc.